Security – Safe-Dial 1345 XXXX FAQs
Does the 1345 service cost me anything?
No. There are no set up costs nor any ongoing costs associated with our 1345 service. There are no charges for calls made from GSM panels or runaway diallers.
Who owns the number?
The application for service is in your company’s name and ownership of the service remains with you. Globe simply acts as the manager of the service.
Can I transfer my existing 1345/1300 service to Globe Telecom?
Yes. This is a very simple process and is completely seamless without any interruption to the service. You retain ownership of the service and Globe Telecom manages the service on your behalf and administers the payment of rebates and all necessary reporting.
What do I need to do in respect to my monitoring service?
If you are transferring an existing service nothing is required. If you require a new service through Globe Telecom, you need to contact your monitoring company and advise them that you have acquired your own 1345xxxx Safe-Dial number and request that they supply you with a terminating number on one of their receivers. They may be reluctant to supply this number, as they will be losing some revenue. However, it is your customer base that you have developed over a number of years and you are purchasing a commercially available product that will deliver revenue that you are entitled to, generated by dialler events from your customers alarm panels.
What if my control room won’t give me a terminating number?
You should explain that it is your decision and it is a business decision you have made and that if they are adamant that they will not allocate a terminating number, then you will be forced to seek the services of another monitoring service.
Why wouldn’t I deal directly with Telco carriers myself?
a) It is not your area of expertise and it can be quite complex and time consuming dealing with the internal hierarchy of the Telcos.
b) As we have an agreement in place to aggregate our total customers events we are able to secure a far better rate for you than you would otherwise be able to in your own right and we provide the management of the service.
When will I be allocated my new 1345 number?
From the time Globe Telecom receives the application it generally takes a minimum of 3 working days to process and provision the new service.
Who do I contact in an emergency?
Globe Telecom is available via a 1300 service business hours Monday to Friday and also 24/7 for any faults or redirections.
How and when will I be paid?
You will receive a direct credit to your nominated bank account on a monthly basis from Globe Telecom along with the appropriate reporting of events recorded for each month. This is paid at the end of each month for the previous month’s activity.
How can I check calls made from my 1345 service?
Globe provides customers with access to our web portal that provides up to date call information, including the ability to:
1. View your total monthly calls for each Safe-Dial service.
2. View call totals for each day within the month.
3. View the actual call details for any given day. The details will include the time the call was made, the duration of the call, the number the call was made from, the answer point the call terminated to, and the area the call originated from.
4. You will also have the ability to export any of the data to excel or csv. So you can sort or filter the data and perhaps email relevant data to individual customers.
5. A reporting function will also allow you to generate custom reports by time and date range and also originating phone number.